What are the best practices when starting to implement maintenance agreements?

A Contractor University Member recently utilized the Ask-The-Expert Q&A feature within the member dashboard by submitting the following question and received the response below.

Contractor Question:

“Two questions on maintenance agreements. We are just starting to implement them. First, is it best to offer multiple options for maintenance agreements? Second, is there a “Terms of Service” or other document we need to create for our maintenance agreement?”

Contractor University Expert Response:

“Philosophically there is no right way to structure your agreements, but providing options gives customers choice. When you have choices you’re more likely to commit and not feel pressured into a decision.

However, when starting I recommend starting with one option and then building from there.

Then, focus on the following aspect of your agreement:

1. Train and engage your technicians

2. Internalize and gain efficiency

3. Create a simple way to pay and allocate bonuses

4. Implement a easy to track process

Building and refinning your process will take about 1-3 years.

I do believe it is in your best interest to strategize building in options but make sure your structure is sound before expanding.”

Contractor University members can click here to log in to their member dashboard and submit a question through the Ask the Expert portal.