Should Repairs Sold During Maintenance Visits be Categorized as Service or Maintenance?

A Contractor University Member recently utilized the Ask-The-Expert Q&A feature within the member dashboard by submitting the following question and received the response below.

Contractor Question:

“When departmentalizing revenue, should repairs sold during maintenance visits be categorized as Service or Maintenance?”

Contractor University Expert Response:

“A best practice is to let revenue follow the original call type, as long as you’re also tracking conversion rates to understand what each department is truly producing.

This keeps your financials clean and allows you to manage teams more effectively, while still measuring how much repair and accessory revenue is being generated from maintenance visits to evaluate the true ROI of your maintenance department.”

Contractor University members can click here to log in to their member dashboard and submit a question through the Ask the Expert portal.

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