What is a Good Target for Average Service Ticket for Commercial HVAC?

A Contractor University Member recently utilized the Ask-The-Expert Q&A feature within the member dashboard by submitting the following question and received the response below.

Contractor Question:

“For commercial HVAC, what is a good target for average service ticket?”

Contractor University Expert Response:

“For my response I’m making the assumption that this is “light” commercial consisting of the usual split systems of 5 tons and under and rooftops no larger than 20 tons and NOT refrigeration. Typically, average light commercial service tickets will be 1.5 to 2.25 times your residential service ticket average which accounts for higher tonnage, roof access, priority service for businesses that rely on walk in traffic. That should put you in the $475-$800 band. More if you offer enhancement solutions and more frequent maintenance and less if your technicians are stopping at the immediate cause of failure and not continuing the diagnostic to find out what else might be offered to benefit the customers system. Obviously, this is service only and does not include equipment replacement.”

Contractor University members can click here to log in to their member dashboard and submit a question through the Ask the Expert portal.

”