What is the Right Office-to-Field Staffing Structure for a Residential HVAC Service Company?

A Contractor University Member recently utilized the Ask-The-Expert Q&A feature within the member dashboard by submitting the following question and received the response below.

Contractor Question:

“What is the recommended in-house versus field staffing structure for a $12M residential retrofit and service HVAC company and what resources does Contractor University have?”

Contractor University Expert Response:

“In the Contractors University Resource Library, Section 4.3, you’ll find a comprehensive KPI chart that outlines key performance indicators across all areas of the HVAC contracting business.

Specifically, it includes a KPI addressing your question: Suggested ratio of support to production – 1:3. You’ll also find guidance on administrative expenses as a percentage of revenue, with a target of 2.5%, ideally kept below 3%.”

Contractor University members can click here to log in to their member dashboard and submit a question through the Ask the Expert portal.

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