Develop The Skills Behind The Perfect Service Call in New Online Course
Access The 16-Part “Service Technician Training & Development 201” Course
Today’s service technician needs more than technical expertise to deliver an exceptional customer experience. Every call requires the ability to communicate clearly, build trust, and confidently guide them through their options. As customer expectations continue to rise, the technicians who stand out are the ones who can combine strong technical skills with the mindset, communication, and professional habits that create consistency and lasting relationships.
This course shows technicians how to strengthen those skills through the proven Perfect Service Call framework, from mindset and personal growth to communication, listening, customer values, service agreements, and replacement options, all while building the confidence and consistency needed to deliver better customer experiences and stronger business results.
- Video 1: Getting Your Head Right — The Technician Paradox
- Video 2: TFAR — Thoughts, Feelings, Actions, Results
- Video 3: Personal Plan & Growth
- Video 4: Personal Brand
- Video 5: Building the Environment of Success
- Video 6: Communication & Engagement Style
- Video 7: Understanding What They Value
- Video 8: The Skill of Listening
- Video 9: Your Job is to Provide Options
- Video 10: Service Agreements
- Video 11: Introducing Products and Services
- Video 12: Protecting the Customer with Replacement Options
- Video 13: A Framework of Success and Consistency
- Video 14: First Focus – Environment of Success
- Video 15: Getting to Work
- Video 16: Collaborate with the Customer
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