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Contractor University created this course to help service technicians strengthen the communication, mindset, and customer experience skills needed to consistently deliver exceptional service. Using the proven Perfect Service Call framework, technicians learn how to understand different customer personalities, uncover what matters most, confidently present solutions and options, and create stronger customer relationships. This advanced training shows technicians how to combine technical knowledge with world-class service, and deliver an experience that improves customer satisfaction and long-term success.
SAMPLE SEGMENT: Getting Your Head Right – The Technician Paradox
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