Ask the Experts | Explaining The Service Charge

When discussing the fees associated with a visit, it is important that customers don’t feel blindsided when the service charge is added to the total. On this week’s Ask the Experts call, an HVAC contractor from Arizona asks:

Customers hate to hear about our service charge. What’s the best way to deal with this?

Contractor University faculty members Drew Cameron (President of Flow Odyssey) and Gary Elekes (Founder of iMarket Solutions) give their expert advice about discussing service charges with the customer.

Contractor University members can click here to log in to their member dashboard and submit a question through the Ask the Expert portal.