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Ask the Experts
Author: Cristina Hanson | September 6th, 2022

Ask the Experts | Inviting Homeowners To The Diagnosis

When your business performs a diagnoistic for homeowners, it is important to strengthen their trust in your company by providing top-quality service. On this week’s Ask the Experts call, an HVAC contractor from Texas asks:

Are your techs instructed to invite the homeowner to observe the diagnosis?

Contractor University faculty members Weldon Long (Sales Expert and New York Times Bestselling author) and Gary Elekes (Founder of iMarket Solutions) give their expert advice about involving the homeowner in the diagnosis process to build their trust.

Contractor University members can click here to log in to their member dashboard and submit a question through the Ask the Expert portal.

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