Ask the Experts | Managing Online Reviews

A customer’s satisfaction greatly influences their decision to recommend a company to their peers, and the most common way is to share their experience through online reviews. On this week’s Ask the Experts call, an HVAC contractor from Ohio asks:

How should we manage our online reviews?

Contractor University faculty members Drew Cameron (President of Flow Odyssey) and Gary Elekes (Founder of iMarket Solutions) give their expert advice about managing and responding to online reviews of your company.

Contractor University members can click here to log in to their member dashboard and submit a question through the Ask the Expert portal.