Ask the Experts | Saying Yes To a Better Customer Experience

With call after call coming in during the summer busy season, it can be tempting to take the short cut and say “no” to demanding customers. On this week’s Ask the Experts call, an HVAC contractor from Nevada asks:

What’s wrong with saying “No” over the phone? If I was the customer, I wouldn’t want someone beating around the bush.

EGIA’s faculty member, Brigham Dickinson (President and Founder of Power Selling Pros), gives his expert advice on why saying yes can improve your customer experience.

EGIA members can access the full archive of Ask the Expert recordings by logging in to their member dashboard.