Ask the Experts | Training Service Techs in Customer Service

When your company interacts with a customer, it is vital that everyone they interact with, from the sales rep to the service techs, is knowledgeable and capable of communicating with them. On this week’s Ask the Experts call, an HVAC contractor from Arizona:

Does your company train service technicians in customer service skills?

Contractor University faculty members Drew Cameron (President of Flow Odyssey) and Weldon Long (Sales Expert and New York Times Bestselling Author) give thier expert advice on developing your service technicians’ communication skills with customers and how it can enhance their calls.

Contractor University members can click here to log in to their member dashboard and submit a question through the Ask the Expert portal.