Ask the Experts | Who Is Answering The Phone

There are a variety of ways that a business can try to streamline the influx of calls, however the first impression customers make from that phone call can impact the customer’s relationship going forward. On this week’s Ask the Experts call, an HVAC contractor from Oklahoma asks:

Is your company phone answered by a person or an answering service?

Contractor University faculty members Drew Cameron (President of Flow Odyssey) and Weldon Long (Sales Expert and New York Times Bestselling author) give their expert advice about establishing a relationship with customers through your CSRs.

Contractor University members can click here to log in to their member dashboard and submit a question through the Ask the Expert portal.