Check SPAM / JUNK & Add Us to “Safe Sender” List

CHECKING YOUR SPAM / JUNK MAIL FOLDERS

Due to unsolicited and unwanted email becoming a larger problem, your email provider will sometimes send emails to your SPAM / JUNK folder if it is unfamiliar with the sending email address. If you have recently requested emails from us and don’t see them in your inbox, they could have gone to your SPAM / JUNK folder. Follow the steps below to find our emails and be sure to Whitelist us or add us to your “Safe Sender” list.

When you look in your SPAM / JUNK folder for our emails, you’ll look for our sending email address, which is: memberservices@egiainfo.com

MSN Hotmail, Outlook.com, Live.com

To check your Junk Folder, simply click the Junk folder link on the left

Yahoo! Mail

To check your Spam Folder, simply click the Spam folder on the left. (You may need to click ‘more’ to see it)

AOL Mail

The Spam Folder uses special icons to indicate each message type, such as e-mail from bulk senders or e-mail from people you don’t know. It also displays the date the e-mail was received, the sender’s e-mail address, and the e-mail’s subject line.

To check the spam folder:

Sign on to the AOL® webmail service HERE

Click the Mail menu, then click Spam Folder

Your Spam Folder will open and display a list of any messages designated as spam

AOL Help on Spam, Privacy and Whitelisting

Gmail

Log into your Gmail webmail account HERE

If the Spam folder does not appear on the left, click the “more” option just above contacts

Select Spam to view messages in the spam folder

Note: Gmail’s spam filters also work in your IMAP client by automatically diverting messages that are suspected of being unwanted messages into ‘[Gmail]/Spam’ and keeping them out of your inbox. Sometimes it’s easier to find the offending email by searching for it using the search box at the top of the screen.

Apple me.com, iCloud.com, mac.com

Log into your iCloud webmail account HERE

Select Junk/Spam to view messages in the spam folder

Search for and select the email falsely marked as spam and click ‘Not Junk’ in the notification bar.

WHITE LISTING OR ADDING US TO YOUR SAFE SENDERS LIST

Whitelisting a sender will make sure that messages from a specific email address are always sent to your email inbox.

Our sending email address is: memberservices@egiainfo.com

MSN Hotmail, Outlook.com, Live.com

Add the “From” address you want to receive mailings from to your MSN Hotmail, Outlook.com, Live.com Safe List:

Open your mailbox HERE and go to Settings then Options (upper right hand corner)

Under the “Junk E-Mail” section, you’ll see “Safe Senders”

Click the “Safe Senders” link

Add our email sending addresses or domain into the dialog box

Click the “Add” button next to the dialog box

Tip: If the mailing is in your “Junk E-Mail Folder”, open the email and click the “Not Junk” button.

Note: You should also check that the mailing’s email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to “Blocked Senders List” instead of “Safe List”. If you see the mailing’s from address on this list, select it and click the Remove button.

Yahoo! Mail

Set up a filter to redirect the mailing you want to receive in your inbox:

Open your mailbox HERE and click on “Settings” (upper right hand corner)

Then select “More Settings” and then “Filters” on the left hand side

Click the “Add” button on the Filters page

In the “From header:” row, make the drop down “contains” and put our email sending addresses in the box

At the bottom of the page Click the “Choose Folder” pull down menu and select “Inbox”

Click the “Save Filter” button

Tip: If the mailing is in your Yahoo Spam Folder open the email and click the “Not Spam” button.

Note: You should also check that the mailing’s email address is not in your “Blocked Addresses” list. You can find your “Blocked Addresses” list by clicking “Settings” then “More Settings” and then “Security & Privacy” on the left hand side. If you see the mailing’s from address on this list, select it and click the “Remove Block” button.

AOL Mail

Add the “From address” you want to receive mailings from to your AOL address book:

Click the “Mail Options” menu and select “Address Book”

Inside the “Address Book” window, click the “Add” button

Inside the “Address Card for New Contact” window add our email sending addresses [or the domain] you want to whitelist in the “Other E-Mail” field

Make our From address the “Primary E-Mail” address by checking the associated check box to the right of it

Click the “Save” button.

Tip: If the mailing is in your SPAM Folder, you can open the email and click the This Is Not Spam button.

Gmail

To make sure Gmail never filters as spam mail from a certain contact or domain:

Click the Settings gear icon on the top right in Gmail

Choose “Settings” in the menu and then select “Filters & Blocked Addresses” along the top

If there’s a list scroll to the bottom and click “Create a new filter”

Type our email sending addresses under From:

The click ‘Create Filter from Address’ and choose “Never Send To Spam” then save by clicking “Create Filter”

Tip: To whitelist an entire domain (all mail from an address ending in ‘example.com’, for example), type the just the domain name or the domain name preceded by ‘@’. To whitelist ‘example.com’, for instance, type ‘@example.com’ (not including the quotation marks). You do not have to create a separate filter for each address. Separate addresses with ‘|’ in the From: field instead. To whitelist both ‘jenny@example.com’ and ‘jelani@example.com’, enter ‘jenny@example.com | jelani@example.com’, for example.

Apple me.com, iCloud.com, mac.com

To make sure any Apple webmail never filters our email as spam:

Log into your iCloud webmail account HERE

Click the ‘Actions/Settings’ gear icon, usually in the sidebar

Click ‘Add a Rule’

Set the filter, if a message is from our email sending addresses then move to your inbox.

Click ‘Done’

If you have any questions, please send an email to ctodd@egia.org.