Getting Past the Price Objection | Clip of the Week
In a clip from this week's Cracking the Code episode, Weldon Long used the "Sales Hallway" metaphor to demonstrate how to move past customers' price objections.
In a clip from this week's Cracking the Code episode, Weldon Long used the "Sales Hallway" metaphor to demonstrate how to move past customers' price objections.
Question: How do I get my techs to up-sell when they are really busy?
Proactively dealing with objections can help maintain your average ticket during the summer busy season.
In a clip from this week's Cracking The Code, Gary Elekes explains how small gestures can wow your customers and keep them coming back for more.
Question: What can my CSR's do to not lose the customer when our dispatch board fills up and we may not be able to get out to them for a day or two?
Focusing on the right priorities during the summer can prime your contracting business for success throughout the rest of the year.
Weldon Long leads a role playing exercise to demonstrate how to get both home owners to the table in this week's clip of the week from Cracking the Code.
Question: As the summer velocity increases, my sales team gets more leads than normal. I can't hire another salesperson just for the summer, so how do I ensure they still work each lead like it's the only lead they have?
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Improving the skills of your customer service representatives and dispatchers is a critical part of preparing for the summer busy season!