Ask the Experts | How to Handle Customer Complaints
In this Ask the Experts video, learn how to handle customer complaints in a way that comforts your homeowners and protects your contracting company.
In this Ask the Experts video, learn how to handle customer complaints in a way that comforts your homeowners and protects your contracting company.
In this week's Ask the Experts call, James Leichter and Mike Treas explain how service agreements can be the key to eliminating slow seasons.
On this week's Ask the Experts video highlight, Weldon Long gives his expert recommendations for closing sales over the phone.
On this week's Ask the Experts video, learn what information is necessary for techs to communicate to lead coordinators during the technician lead turnover process.
In this week's Ask the Experts video, learn how to motivate salespeople for high performance in the home services industry.
On this week's Ask the Experts video highlight, learn how CSRs can recover after a nasty call to get back to a "WOW" customer service mindset.
On this week's Ask the Experts video highlight, learn the best way to offer service agreements to increase your service base.
On this week's Ask the Experts video highlight, learn how to stay competitive in your marketplace while increasing yearly profits.
On this week's Ask the Experts video, Gary Elekes shares his advice on how you should compensate your service techs and salespeople.
On this week's Ask the Experts video, learn how to measure return on investment for CSR training to demonstrate growth to decision makers in your company.