First and foremost, we wanted to know how many companies field and respond to after-hours services calls, and it turns out an overwhelming 9...

Question: Does your company have a formal, data-driven forecasting process to attempt to ensure the correct inventory is on hand?

In the June 2018 Snapshot Survey, we asked contractors all about Employee Benefits. Here's one survey question and its results from the summary report, which is now available in its entirety to EGIA members.

In the May 2018 Snapshot Survey, we asked contractors all about Company Vision & Culture. Here's one survey question and its results from the summary report ...

What percentage of contracting companies use fleet management services?

When do contractors get the best response rate for your direct mail campaigns?

Question: Are your techs instructed to invite the homeowner to observe the diagnosis?

Question: Has your company found online marketing to be a cost-effective way to increase leads?

Question: Does your company have a detailed annual budget?

In last month's Snapshot Survey, we asked contractors all about service management operations. Here's one survey question and its results from the summary report: At what rate does your company convert demand service customers into service agreement customers?