Question: How should I as the owner deal with negative online reviews?

Question: What is the best way to compensate a salesperson that would also be managing and taking care of customer relations in our company?

Question: What should the average sale and closing ratio be for a tech lead?

Question: How should we track digital conversions?

Question: What is a fair wage for each type of technician?

Question: What’s the best way to build in a service agreement with a new install?

Question: I just signed up for financing. I’m worried customers will get turned down. What’s the best way to handle that with them?

Question: My salespeople close at about 35-40%. I really feel they’re wasting a lot of my leads. I pay them good commission. Do you have any ideas on how to get my closing rates higher?

Question: Is there a guideline for my marketing budget as a percentage of total revenue if I’m not doing demand service?

Question: Should service employees get hourly or performance-based pay?