Question: What continuing education do you recommend for technicians and sales reps?

Question: What's the best way to recruit technicians?

Question: Should we include our CSR's in tech meetings each week?

Question: Why should I offer financing to a cash buyer?

Question: How do we determine if our prices are too high or too low?

Question: How should we calculate commissions for our salespeople?

Question: What trends have you seen in relation to what residential customers care most about?

Question: What is the expected revenue goal per year for a dedicated comfort advisor?

Question: How often would you recommend debriefing performance with each of your service techs?

I guess growing up we all tend to fall on the line, we almost become automatons to some extent, and just kind of go along. We look at “What are the competitors doing?” and “What do the best practices group suggest?” But ...